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Below you will find information about the following topics:
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CONTACT US You may contact us by e-mail at support@comfykid.com or by calling 408 506 6013 between 10. A.M. and 4 P.M. PST. You can also write to us at Comfykid.com, 3645 Thousand Oaks Drive, San Jose, CA 95135. |
HOW TO PLACE AN ORDER ONLINE: Shop by brand, by category or by age group. Double click on the item of interest and you will get the description of the item. Choose the size you are interested in and add the item to your Shopping Cart. Once you are done shopping, double click on View Cart and Check Out. Fill the shipping and billing information. |
BY E-MAIL: You can also e-mail your order to orders@comfykid.com Once we have received your order with the item descriptions including color and size, we will e-mail or call you with the total cost. We can take your credit card information over the phone or you can mail us a money order. The items will be shipped once the payment has been received. Money orders should be mailed to: Comfykid.com Att. Torhild Rana, 3645 Thousand Oaks Drive, San Jose, CA 95136. |
BY PHONE : You may place an order between 10. A.M. PST and 4 P.M. PST by calling 408 506 6013. |
WHAT HAPPENS AFTER YOUR ORDER HAS BEEN PLACED ONLINE Once your order has been placed you will receive an order confirmation by e-mail. If you do not get an order confirmation within 24 hours after submitting your order, we possibly did not receive your order. Please send us an e-mail to orders@comfykid.com or call 408 506 6013 to inquire about your order. As soon as your order has shipped, you will receive an e-mail from USPS.com with a tracking number. |
SECURITY AND PRIVACY For your protection, the pages where you type the ship to and bill to address on your orders are encrypted via the SSL (Secure Sockets Layer) protocol, the gold standard in Internet encryption technology. Once you enter the page where you type your credit card infirmation you will be on PayPals website, regardless if you choose a PayPal account or a credit card as payment. How secure is the PayPal site? The PayPal site is highly secure. They use industry-leading technology (such as SSL) to keep your information safe. RETURN POLICY Should you wish to return an unused, unwashed item, for any reason, you may do so at your own cost within 60 days of delivery, for an exchange or for store credit. If you wish to return the item for a full refund of the item, you must do so within 30 days of delivery. Gift wrapping and shipping charges are only refunded if we made a mistake in your order. Comfykid.com is not responsible for any lost returns. If you request an exchange we will cover the cost of re-shipping an item to you (up to $5.00). If the item cost more to ship we will contact you via phone or e-mail. HOW TO RETURN AN ITEM Please fill out the Return form included in your original package and return it with the product(s) to the following address: |
Comfykid.com, Att. Torhild Rana |
3645 Thousand Oaks Dr. |
San Jose , CA 95136 |
SHIPPING We use USPS for all our shipping. Please allow 1-2 days processing time for all orders + 2-3 business days shipping. INTERNATIONAL SHIPPING We use the US Postal Service to ship products outside of the United States. A $14.00 temporary shipping fee will be charged when you place your order. We will get quotes from USPS after weighing your package and contact you by phone or e-mail with your shipping choices and to ask your permission to charge any extra shipping costs to your credit card. Comfykid.com is not responsible for any lost international shipments. These are normally your choices:
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The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. |
PAYMENT METHODS Comfykid.com accepts Visa, Master Card, American Express and Discover credit cards and you can also pay using PayPal. If you order by phone or e-mail you can also pay with a Money Order. Money orders should be mailed to: |
Comfykid.com, Att. Torhild Rana |
3645 Thousand Oaks Dr. |
San Jose, CA 95136 |
SALES TAX 7.25% Sales Tax is applicable for Merchandise shipped to residents in California. Comfykid will incur any district taxes, if applicable. There will be no sales tax added to orders shipped out of California. |
REPORTING SITE PROBLEMS Please inform us of any site-related problems at support@comfykid.com |
COPYRIGHTS AND TRADEMARKS The contents in this website, such as graphics, photography, logos, images, text, button icons and software, is the property of Comfykid.com and protected by U.S. and International Copyright laws. This website and all its contents may only be used as a shopping and information resource. All the graphics in the site, such as the Comfykid.com logo, the flower-stem and heart-stem menues, the age-group buttons, the page headers, all images on the Zutano coordinating pages and other images are trademarks of Comfykid.com and may not be used in any manner that can confuse our customers or hurt our reputation. |
NOTIFICATIONS OF SALES, NEW ARRIVALS ETC. |
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