CONTACT US

You can contact us by e-mail to support@comfykid.com or by calling our toll free telephone number (877) 479 9040 between 10:00 A.M. and 3:00 P.M. (Pacific Time). You can also write to us at Comfykid.com, 2179 Stone Avenue, No 14, San Jose, CA 95125. If you are calling from outside the U.S.A., please use this following number: (408) 885 0491.

HOW TO PLACE AN ORDER

ONLINE: Shop by brand, by category or by age group. Double click on the item of interest and you will get the description of the item. Choose the size you are interested in and add the item to your Shopping Cart. Once you are done shopping, double click on View Cart and Check Out. Fill the shipping and billing information.

WHAT HAPPENS AFTER YOUR ORDER HAS BEEN PLACED ONLINE

Once your order has been placed you will receive an order confirmation by e-mail. If you do not get an order confirmation within 24 hours after submitting your order, we did not receive your order. Please try to place your order again or call us at our toll free number (877) 479 9040. As soon as your order is shipped, you will receive an e-mail confirming your shipment.

SECURITY AND PRIVACY

For your protection, orders placed over our website are encrypted via the SSL (Secure Sockets Layer) protocol, the gold standard in Internet encryption technology . This ensures that your credit card information travels the internet securely.

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the IP address in that line should change from "http" to " https ."

Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at Comfykid.com. If for any reason you cannot access the secure server, please feel free to place your order with us by e-mail to orders@comfykid.com. Do not include you credit card information in the e-mail. Instead include your phone number and a customer service representative will get back to you for the payment information.

We at Comfykid respect your privacy and security and therefore will never sell or give out any personal information about you.

RETURN POLICY

Should you wish to return an unused, unwashed item, for any reason, you may do so at your own cost within 60 days of delivery, for an exchange or for store credit. If you wish to return the item for a full refund, you must do so within 30 days of delivery. Comfykid.com is not responsible for any lost returns. If you request an exchange we will cover the cost of re-shipping an item to you (up to $5.00). If the item cost more to ship we will contact you via phone or e-mail.

HOW TO RETURN AN ITEM

Please fill out the Return form included in your original package and return it with the product(s) to the following address:

SHIPPING

Comfykid.com uses Fed Ex for shipping if the shipping address is in the continental United States. Every item has been weighed and you will be charged an estimated freight depending on the weight of your package, which zone you want it shipped to and which Fed Ex service you choose at check out for shipping the package. If the actual freight turns out to be more than the estimated freight we charge you, Comfykid.com will pay the difference. Allow 1-2 days processing time for all orders + 4-7 business days for orders shipped via Fed Ex Ground Home Delivery.

For shipping to Alaska, Hawaii, the U.S. Territories and Military mail we use U.S. Priority Mail. Allow 1-2 days processing time + 3-5 days for shipping. A $5.95 temporary shipping fee will be charged when you place your order. We will calculate the actual shipping cost after weighing the package and contact you by phone or e-mail if we need your authorization to add additional shipping charges to your order total.

INTERNATIONAL SHIPPING

We use the US Postal Service to ship products outside of the United States. A $13.00 temporary shipping fee will be charged when you place your order. We will get quotes from USPS after weighing your package and contact you by phone or e-mail with your shipping choices and to ask your permission to charge any extra shipping costs to your credit card. Comfykid.com is not responsible for any lost international shipments. These are normally your choices:

• First Class: The number of days this shipping method takes varies, and may take up to four weeks. This method does not come with any insuance and does not get a tracking number.
• Priority Mail: This method normally takes between 6-10 days and some insurance is included in the price. You have the option of purchasing insurance for the full order amount with this method. Priority mail comes with a tracking number.
• Express Mail: This method takes an average of 5 days and comes with insurance and tracking numbert.

PAYMENT METHODS

Comfykid.com accepts Visa, Master Card, American Express and Discover credit cards. If you order by phone or e-mail you can also pay with a Money Order. Money orders should be mailed to:

SALES TAX

7.25% Sales Tax is applicable for Merchandise shipped to residents in California. Comfykid will incur any district taxes, if applicable. There will be no sales tax added to orders shipped out of California..

REPORTING SITE PROBLEMS

Please inform us of any site-related problems at support@comfykid.com

COPYRIGHTS AND TRADEMARKS

The contents in this website, such as graphics, photography, logos, images, text, button icons and software, is the property of Comfykid.com and protected by U.S. and International Copyright laws. This website and all its contents may only be used as a shopping and information resource.

All the graphics in the site, such as the Comfykid.com logo, the flower-stem and heart-stem menues, the age-group buttons, the page headers, all images on the Zutano coordinating pages and other images are trademarks of Comfykid.com and may not be used in any manner that can confuse our customers or hurt our reputation.